Job Description

Academy District 20 Mission Statement

The mission of Academy District 20 is to educate every student in a safe and nurturing environment and to provide comprehensive, challenging curricular and extracurricular opportunities that meet the unique needs of every individual by expanding interests, enhancing abilities, and equipping every student with the knowledge, skills, and character essential to being a responsible citizen of our community, our nation, and the world.

Job Goal

Works as part of a team to provide first-line technical support to students, staff, and parents of Academy District 20, including but is not limited to: PC support and maintenance, user account management, systems administration of printers, desktops, laptops, and tablet devices; assigns and tracks all work orders at each school or administration building through the centralized ticketing system; provides software support in common education and productivity software packages to students, teachers, administrators, and other school personnel; works with district IT department to provide support and information to schools in standard IT processes, procedures, and practices

Job Description: Essential Position Functions

The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

  • Reports consistently for work as scheduled
  • Performs other duties as assigned
  • Attains proficient or higher evaluations on established Performance Standards
  • Assists in maintaining a current hardware and software inventory for assigned schools
  • Assists with equipment ordering, budget preparation, and ordering of supplies and material for the assigned locations
  • Assists/coordinates preventative maintenance for building computers, networks, printers, and other related equipment
  • Attends pre-job training, ongoing training, and meetings as required during the school year in order to remain up-to-date on job procedures
  • Evaluates equipment and coordinates in recommendations of purchases
  • Maintains records necessary for effective operation of program, including monitoring expenses and the annual inventory of all materials and equipment
  • Maintains, orders, and organizes inventory of materials in an effective manner
  • Organizes and maintains all computer equipment for staff and students
  • Participates in training activities as required
  • Performs installation, troubleshooting, repair, imaging, and software support for computers and tablet devices
  • Performs operational support of technical equipment
  • Prepares technical documentation, user instruction guides, and conduct hardware and software training as required
  • Provides information on the availability of programs for classroom use
  • Provides reference assistance to students and staff
  • Schedules and coordinates installations, maintenance, and repair of computer and networking equipment
  • Serves as an ad hoc member of the districtwide committees
  • Serves as an effective and supportive team member of the IT department
  • Supervises staff assigned to repair computer equipment
  • Supports end-users with hardware and software related issues and questions
  • Works with other District Technology Technicians, District IT, and school staff to resolve issues and problems
Required Qualifications

High School Diploma or General Education Diploma (GED)
3 years of experience troubleshooting, configuring, and repairing personal computers, network printers, educational and productivity software, tablet computing devices, and operating systems
3 years of experience networking client devices over wired and wireless networks
Must possess strong skills in problem-solving and trouble-shooting hardware and software

Preferred Qualifications

Associate’s or Bachelor’s degree in Information Systems or related field
Microsoft certification
Apple certification

Knowledge, Skills and Abilities

Knowledge, Skills, and Abilities:

  • Ability to communicate effectively verbally and in writing
  • Ability to create, access, input, retrieve, and manipulate information in various software systems
  • Ability to establish and maintain effective working relationships with individuals from many diverse backgrounds and professions including supervisors, administrators, coworkers, staff, students, parents, and the general public
  • Ability to follow oral and written instructions
  • Ability to greet and interact with the public in a courteous and professional manner
  • Ability to maintain confidentiality
  • Ability to manage simultaneous demands and set clear priorities
  • Ability to operate standard office equipment, performing a wide range of supportive tasks
  • Ability to train others in procedures and the use of equipment
  • Ability to use computer equipment and related software to support diagnostics
  • Ability to work days, hours, locations, and assignments as directed by the supervisor within the position responsibilities
  • Ability to work independently without direct supervision
  • Commitment to the education of students as a primary responsibility
  • Computer proficiency including office productivity applications
  • Considerable knowledge of computer equipment and related software for diagnostics
  • Demonstrated ability to manage simultaneous demands and set clear priorities
  • Demonstrated ability to work well with others in a team setting
  • Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness
  • Detail-oriented
  • Energetic, creative, innovative, flexible
  • Excellent cooperative, collaborative, and problem-solving skills
  • Experience networking client devices over wired and wireless networks
  • Knowledge of and experience with common iPad productivity packages, apps, and browsers
  • Knowledge of and experience with common PC productivity packages, apps, and browsers
  • Knowledge of and experience with common tablet apps and willingness to learn
  • Knowledge of and experience with the latest and recent version of major operating systems including Microsoft, Apple, and Macintosh
  • Knowledge of how technology supports learning
  • Knowledge, experience, and skill in the operation, configuration, troubleshooting, and repair of computer equipment, technical devices, and related software
  • Strong organizational, interpersonal, written, listening, and verbal communication skills
  • Willingness to participate in ongoing training as required

Work Environment: The work environment characteristics described here are representative of those a staff member typically encounters while performing the essential functions of this job. They are included for informational purposes and are not all-inclusive.

  • The noise level in the work environment may alternate among quiet, moderate, and loud.
  • The incumbent is frequently required to interact in person and through communication methods with the students, public, and/or other staff.
  • The incumbent is required to work scheduled school/work hours and/or days.
  • The incumbent may be required to work extended school/work hours and/or days as directed.
  • Work is generally performed in a computer lab and office environment within school for district facility.

Physical Demands: The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all-inclusive. All physical demands, if listed, are considered essential functions

  • Sits, stands, walks, stoops, kneels, and crouches/squats while performing duties
  • Has oral and auditory capacity enabling interaction interpersonally and/or through communication devices
  • Uses eyes, hands, and finger coordination enabling the use of equipment and writing utensils
  • Lifts or carries burdens weighing up to 25 lbs. while performing duties
  • Conducts activities involving climbing, stooping, kneeling/bending, crouching/squatting, twisting, and reaching

Cognitive Functions: The following are some of the cognitive functions commonly associated with this position. They are included for informational purposes and are not all-inclusive. The staff member may be required to analyze, communicate, compare, compile, compute, coordinate, copy, evaluate, instruct, negotiate, synthesize, reason, and use interpersonal skills.



Salary/Pay: Refer to D20 salary schedules at www.asd20.org: About Us > Financial Transparency > Salary Schedules and Policies Hours per Week: 40 Additional Information:

New Applicants: Please note that if you are hired by District 20, fingerprinting is required. You will be responsible for the cost of fingerprinting.

All custodial positions require the ability to lift 50 pounds and to push/pull burdens up to 100 pounds.

All special education positions require the ability to safely lift 50 pounds each in a two person lift.

How to Apply:
Current District 20 Staff:
Current District 20 staff members should complete a transfer request form and return it to the Human Resources Office. The transfer request form and important transfer information can be found on the District 20 Intranet site: Click on Resources and Forms, click on Forms and Documents, click on 20Net Human Resources Documents, click on HR_Other_Forms_Miscellaneous, and click on the document name HIRING - Transfer Request Form.
New Applicants:
New applicants must register with the Academy District 20 Employment Opportunities site and complete the online application.
Please identify your interest in specific positions on the Preferences page of the online application.
Since school administrators will be able to access your completed online application, please do not call to request site visits or interviews at the school. Please direct all inquiries via the email address indicated on the posting.
Email Contact: jeff.pitman@asd20.org

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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