Job Description

Academy District 20 Mission Statement

The mission of Academy District 20 is to educate every student in a safe and nurturing environment and to provide comprehensive, challenging curricular and extracurricular opportunities that meet the unique needs of every individual by expanding interests, enhancing abilities, and equipping every student with the knowledge, skills, and character essential to being a responsible citizen of our community, our nation, and the world.

We Believe:

  • An educated citizenry is the cornerstone of a democratic republic.
  • Every individual has innate worth and is entitled to be treated with respect.
  • Learning is a lifelong endeavor.
  • Every individual can learn and does so in a variety of ways.
  • The education of each student is a responsibility shared by students, families, schools, and communities.
  • Parents have both the right and the responsibility to choose the school, curriculum, and program(s) that best meet the needs of their student(s).
  • The development of virtuous character is equal in importance to academic growth and critical to developing responsible citizens of our community, our nation, and the world.
  • Whether in the classroom or at home, students achieve best in a nurturing environment where physical, intellectual, and emotional health is emphasized and safety is assured.
  • Students must be held to the highest standards of academic achievement while recognizing the true success of our academic program is measured by the success of each student relative to his or her unique potential and individual progress.
  • Every graduate must be fully prepared for the post-graduation path of his or her choice.
  • Every student, staff member, and volunteer is responsible for the effective and efficient use of supplies, facilities, and financial resources.

Academy District 20

Academy District 20 (ASD20), founded in 1957, serves more than 25,000 students in northern Colorado Springs. A growing district, ASD20 added approximately 7,000 students in the past 15 years, and anticipates adding 5,000 in the next 10 years. With more than 30 schools, including 19 elementary, five middle and five traditional high schools, plus several alternative, hybrid and online options, the district is considered, "The Peak of Excellence." Since 2010, the district has been Accredited with Distinction by the Colorado Department of Education and thanks to the overwhelming support of its constituency, ASD20 passed a $230 million bond measure in 2016. The bond funds are providing improvements to each school and are also being used to build two new elementary schools, one new middle school, a Center for Modern Learning and a permanent home for the School in the Woods.

Job Goal

Designs, deploys, maintains, and improves all network based physical security infrastructure (access control, alarm monitoring, and security camera systems); covers duties and responsibilities of other members of the IT Support Services (IT-SS) team as assigned.

Job Description: Essential Position Functions

The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.

  • Reports consistently for work as scheduled
  • Performs other duties as assigned
  • Attains proficient or higher evaluations on established Performance Standards
  • Coordinates with vendors, district security, and schools the various new installations, repairs, and modifications to the security systems
  • Creates and modifies work processes that enhance the physical security hardware and software to ensure the end user is working in the most efficient way
  • Keeps current of new technological trends on hardware and software products
  • Participates in training activities to further the depth of knowledge in all areas of responsibility
  • Performs operations, maintenance, documentation and troubleshooting duties on the following systems: Security/Alarm (DLS) and Access Control Panels (DSX); IP Cameras (Avigilon, Axis, Panasonic iPro); Digital Video Recorders (Avigilon Network Security Recorders, Panasonic iPro); VoIP Radio Systems (Telex IP223 Systems); Video monitoring software (Avigilon Control Center, ASM100, ActiveX and MPlayer); Maintenance and repairs of low voltage access and security systems
  • Supports the following systems and technologies: Cat5, 5e and 6 Wiring Infrastructure; Active Directory; ShoreTel VoIP Phone Systems; ShoreTel VoIP Voicemail System; Aruba Wireless LAN; Windows Intel based Servers; VMWare Virtual Infrastructure; Dell/Equalogic iSCSI SAN; Veeam Backup Software; HP ProCurve Network Switches/Routers; Network Monitoring Software; Network and Computer Security Hardware and Software
  • Works with Security and school staff to provide access to cameras and security resources
Qualifications: Knowledge, Skills and Abilities Required
  • Ability to analyze technical problems and requirements and use technical knowledge and critical problem solving skills to arrive at solutions in a timely and calm manner
  • Ability to communicate effectively verbally and in writing
  • Ability to create, access, input, retrieve, and manipulate information in various software systems
  • Ability to establish and maintain effective working relationships with individuals from many diverse backgrounds and professions including supervisors, administrators, coworkers, staff, students, parents, and the general public
  • Ability to follow oral and written instructions
  • Ability to greet and interact with the public in a courteous and professional manner
  • Ability to maintain confidentiality
  • Ability to manage simultaneous demands and set clear priorities
  • Ability to operate standard office equipment, performing a wide range of supportive tasks
  • Ability to train others in procedures and the use of equipment
  • Ability to use computer equipment and related software to support diagnostics
  • Ability to work days, hours, locations, and assignments as directed by the supervisor within the position responsibilities
  • Ability to work independently without direct supervision
  • Commitment to the education of students as a primary responsibility
  • Computer proficiency including office productivity applications
  • Considerable knowledge of computer equipment and related software for diagnostics
  • Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness
  • Detail-oriented
  • Energetic, creative, innovative, flexible
  • Excellent cooperative, collaborative, and problem-solving skills
  • Experience networking client devices over wired and wireless networks
  • Knowledge of and experience with common iPad productivity packages, apps, and browsers
  • Knowledge of and experience with common PC productivity packages, apps, and browsers
  • Knowledge of and experience with common tablet apps and willingness to learn
  • Knowledge of and experience with the latest and recent version of major operating systems including Microsoft, Apple, and Macintosh
  • Knowledge of how technology supports learning
  • Knowledge, experience, and skill in the operation, configuration, troubleshooting, and repair of computer equipment, technical devices, and related software
  • Strong organizational, interpersonal, written, listening, and verbal communication skills
  • Willingness to participate in ongoing training as required
Minimum Qualifications
  • High School Diploma or General Education Diploma (GED)
  • 2 years work experience in a technology related field

Preferred Qualifications

  • Bachelor’s degree in Computer Science or related experience
  • Proficiency in the following Operating Systems: Windows, HP Switch CLI
  • Proficiency in the following Network Protocols: TCP/IP, Multicast Switching and Routing, VLANs, PoE
Reports To Director of IT - Support Services Terms of Employment 230-day position Salary
The district offers a comprehensive compensation package. Placement is dependent upon experience at Staff Specialist Salary Level IV with a starting salary of $45,500. The district also offers medical benefits, life insurance, and salary benefit dollars if an individual chooses not to take the medical benefits plan.

Work Environment:

The work environment characteristics described here are representative of those a staff member typically encounters while performing the essential functions of this job. They are included for informational purposes and are not all-inclusive.

  • The noise level in the work environment may alternate among quiet, moderate, and loud.
  • The incumbent is frequently required to interact in person and through communication methods with the students, public, and/or other staff.
  • The incumbent is required to work scheduled school/work hours and/or days.
  • The incumbent may be required to work extended school/work hours and/or days as directed.

Physical Demands:

The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all-inclusive. All physical demands, if listed, are considered essential functions.

  • Sits, stands, walks, stoops, kneels, and crouches/squats while performing duties
  • Has oral and auditory capacity enabling interaction interpersonally and/or through communication devices
  • Uses eyes, hands, and finger coordination enabling the use of equipment and writing utensils

Cognitive Functions:

The following are some of the cognitive functions commonly associated with this position. They are included for informational purposes and are not all-inclusive. The staff member may be required to analyze, communicate, compare, compile, compute, coordinate, copy, evaluate, instruct, negotiate, synthesize, reason, and use interpersonal skills.

Additional Information:

Due to the large number of applications we receive, we are unable to contact those applicants not selected for interviews. Thank you for your understanding.

How to Apply:
New applicants (including current district staff members) must register with the Academy District 20 Employment Opportunities site and complete an online staff specialist application. A complete online application also includes the following uploaded documents:
  • A letter of application which states why you feel you are qualified for this position, and your background and experience relating to this position.
  • A current résumé.
  • Three current letters of recommendation (i.e., less than one year old and preferably less than six months old).
  • Complete undergraduate and graduate transcripts.
Only if you are unable to upload the required documentation within the application, you may submit the requested documentation in one of two alternative ways (duplicate submission is not necessary):
  • Email documents to: .
  • Mail all documents in a single envelope to:
Celina Arsenault
Human Resources Department
Academy District 20
1110 Chapel Hills Drive
Colorado Springs, CO 80920
No other documents will be accepted. Thank you for not uploading and submitting any additional materials.
Please identify your interest in specific positions on the Preferences page of the online application. Please direct all inquiries via the email address indicated on the posting.

Email Contact: steve.endicott@asd20.org Time Line Application Deadline: November 26, 2018 09:00 AM Telephone Screening: Monday, November 26 Preliminary Interviews: Wednesday, November 28 Final Interviews: Wednesday, November 28 Position Begins: December 03, 2018

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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