Supervisor for District Technology Technicians
The mission of Academy District 20 is to educate every student in a safe and nurturing environment and to provide comprehensive, challenging curricular and extracurricular opportunities that meet the unique needs of every individual by expanding interests, enhancing abilities, and equipping every student with the knowledge, skills, and character essential to being a responsible citizen of our community, our nation, and the world.
- An educated citizenry is the cornerstone of a democratic republic.
- Every individual has innate worth and is entitled to be treated with respect.
- Learning is a lifelong endeavor.
- Every individual can learn and does so in a variety of ways.
- The education of each student is a responsibility shared by students, families, schools, and communities.
- Parents have both the right and the responsibility to choose the school, curriculum, and program(s) that best meet the needs of their student(s).
- The development of virtuous character is equal in importance to academic growth and critical to developing responsible citizens of our community, our nation, and the world.
- Whether in the classroom or at home, students achieve best in a nurturing environment where physical, intellectual, and emotional health is emphasized and safety is assured.
- Students must be held to the highest standards of academic achievement while recognizing the true success of our academic program is measured by the success of each student relative to his or her unique potential and individual progress.
- Every graduate must be fully prepared for the post-graduation path of his or her choice.
- Every student, staff member, and volunteer is responsible for the effective and efficient use of supplies, facilities, and financial resources.
Academy District 20 (ASD20), founded in 1957, serves more than 25,000 students in northern Colorado Springs. A growing district, ASD20 added approximately 7,000 students in the past 15 years, and anticipates adding 5,000 in the next 10 years. With more than 30 schools, including 19 elementary, five middle and five traditional high schools, plus several alternative, hybrid and online options, the district is considered, "The Peak of Excellence." Since 2010, the district has been Accredited with Distinction by the Colorado Department of Education and thanks to the overwhelming support of its constituency, ASD20 passed a $230 million bond measure in 2016. The bond funds are providing improvements to each school and are also being used to build two new elementary schools, one new middle school, a Center for Modern Learning and a permanent home for the School in the Woods.
The mission of Information Technology, a team of innovative professionals committed to leadership, connections and solutions, is to prepare students for academic success in a global environment by linking community, departments and schools.
Supervises District Technology Technicians; ensures technical support, imaging, inventory, and maintenance is maintained with the highest level of expectations; works with district IT personnel and site based administrators to provide support and standardization of IT processes, procedures, and practices, covers duties and responsibilities of other members of the Support Services Team as assigned.
The following statements are illustrative of the essential functions of the job and other key duties that may be required. The description may not include all functions performed by the incumbents in various locations. The district reserves the right to modify or change the duties or the essential functions of this job at any time.
- Reports consistently for work as scheduled
- Performs other duties as assigned
- Attains proficient or higher evaluations on established Performance Standards
- Assists system administrator(s) in the daily management of select systems
- Creates and modifies work processes that enhance hardware/software to ensure the end user is working in the most efficient way
- Develops, maintains, and trains others on the use of the District’s deployment and system imaging process
- Keeps current of new technological trends on hardware and software products
- Participates in training activities to increase and expand knowledge in all areas of responsibility
- Performs supervisory duties, to include service level expectations with the schools, performance expectations, training, evaluation, and support to the District Technology Technician
- Provides support and works with district IT staff and school administration to ensure user’s needs are being addressed in an efficient and professional manner.
- Responds to Help Desk tickets related to but not limited to, network issues, systems management, printers/printing, and other system issues
- Serves as an effective team member of the Information Technology Department
- Knowledge of and experience with common iPad productivity packages, apps, and browsers
- Knowledge of and experience with common PC productivity packages, apps, and browsers
- Knowledge of and experience with common tablet apps and willingness to learn
- Knowledge of and experience with the latest and recent version of major operating systems including Microsoft, Apple, and Macintosh
- Knowledge of how technology supports learning
- Knowledge of school-based processes and operations
- Knowledge, experience, and skill in the operation, configuration, troubleshooting, and repair of computer equipment, technical devices, and related software
- Commitment to the education of students as a primary responsibility
- Computer proficiency including office productivity applications
- Considerable knowledge of computer equipment and related software for diagnostics
- Demonstrates citizenship, compassion, courage, discernment, excellence, honesty, hope, integrity, patience, perseverance, reliability, respect, responsibility, and trustworthiness
- Energetic, creative, innovative, flexible
- Excellent cooperative, collaborative, and problem-solving skills
- Experience networking client devices over wired and wireless networks
- Proven experience in dealing with challenging situations
- Proven experience in making improvements to programs and processes
- Proven experience with the teaching and learning process
- Proven successful supervisory experience
- Strong organizational, interpersonal, written, listening, and verbal communication skills
- Strong understanding of data privacy laws and their implications
- Willingness to participate in ongoing training as required
- Ability to communicate effectively in English verbally and in writing
- Ability to create, access, input, retrieve, and manipulate information in various software systems
- Ability to establish and maintain effective working relationships with individuals from many diverse backgrounds and professions including supervisors, administrators, coworkers, staff, students, parents, and the general public
- Ability to follow oral and written instructions
- Ability to greet and interact with the public in a courteous and professional manner
- Ability to maintain confidentiality
- Ability to manage simultaneous demands and set clear priorities
- Ability to operate standard office equipment, performing a wide range of supportive tasks
- Ability to supervise and direct the work of staff members
- Ability to train others in procedures and the use of equipment
- Ability to use computer equipment and related software to support diagnostics
- Ability to work days, hours, locations, and assignments as directed by the supervisor within the position responsibilities
- Ability to work independently without direct supervision
- Bachelor’s degree in Computer Science or related field
- 3 years of experience in technology support required
- 3 years of Supervisory experience managing a team of five or more
- Microsoft certification
- Apple certification
- AirWatch MDM experience
- KBOX Management experience
The district offers a comprehensive compensation package. Placement is dependent upon experience at Staff Specialist Salary Level VI with a starting salary of $53,750. The district also offers medical benefits, life insurance, and salary benefit dollars if an individual chooses not to take the medical benefits plan.
The work environment characteristics described here are representative of those a staff member typically encounters while performing the essential functions of this job. They are included for informational purposes and are not all-inclusive.
- The noise level in the work environment may alternate among quiet, moderate, and loud.
- The incumbent is frequently required to interact in person and through communication methods with the students, public, and/or other staff.
- The incumbent is required to work scheduled school/work hours and/or days.
- The incumbent may be required to work extended school/work hours and/or days as directed.
The following are some of the physical demands commonly associated with this position. They are included for informational purposes and are not all-inclusive. All physical demands, if listed, are considered essential functions.
- Sits, stands, walks, stoops, kneels, and crouches/squats while performing duties
- Has oral and auditory capacity enabling interaction interpersonally and/or through communication devices
- Uses eyes, hands, and finger coordination enabling the use of equipment and writing utensils
The following are some of the cognitive functions commonly associated with this position. They are included for informational purposes and are not all-inclusive. The staff member may be required to analyze, communicate, compare, compile, compute, coordinate, copy, evaluate, instruct, negotiate, synthesize, reason, and use interpersonal skills.
Due to the large number of applications we receive, we are unable to contact those applicants not selected for interviews. Thank you for your understanding.
|New applicants (including current district staff members) must register with the Academy District 20 Employment Opportunities site and complete an online staff specialist application. A complete online application also includes the following uploaded documents:|
|Only if you are unable to upload the required documentation within the application, you may submit the requested documentation in one of two alternative ways (duplicate submission is not necessary):|
Human Resources Department
Academy District 20
1110 Chapel Hills Drive
Colorado Springs, CO 80920
|No other documents will be accepted. Thank you for not uploading and submitting any additional materials.|
|Please identify your interest in specific positions on the Preferences page of the online application. Please direct all inquiries via the email address indicated on the posting.|